Product & Membership/Shopping FAQ
FAQ about Products
'Advanced Whitening Serum' doesn't include photosensitive ingredient, it is suitable for day and night time usage. To better protect yourself from UV radiation, don't forget sun protection when you go out during day time.
The major ingredients for brightening effect in this serum is Tranexamic acid and Magnolia sieboldii extract. They are non-photosensitive.
'Advanced Whitening Serum' does not have the medical effect on curing acne. However, this serum can condition and comfort skin to a healthier and stabler status. This serum includes Mandelic acid and citric acid which gently exfoliate the dead cells on the surface of your skin. You can massage more on the areas where acne and whiteheads explode.
We have Epilobium Angustifolium extract added in this serum. This ingredient acts as a non-steroidal anti-inflammatory drug for sensitive skin to fight against redness, moisturize, comfort and revitalize skin. It also has antibacterial function to deal with acne. In addition, Tranexamic acid and Magnolia Sieboldii extract are excellent ingredients in brightening function to reduce acne marks.
Acne problem is caused by excessive sebum secretion, abnormal keratin metabolism, change of hormone, or even by genes. When sebum secretions, skin metabolites, and dirt block the pores, acne is formed easily. If you encounter serious acne problem, we would suggest you to consult a dermatologist.
If you have sensitive skin, we recommend you to test the serum at the back of your ear or on your inner arm before applying to your face.
'Premium Anti-Wrinkle Refining Golden Serum' is suitable for all skin types. It can be easily spread on skin. Your skin will absorb the active substance quickly, giving you a non-greasy and non-sticky touch.
'Premium Anti-Wrinkle Refining Golden Serum' contains skin-friendly and highly effective active substance, including Sea buckthron oil, Macadamia oil, Argan oil and organic Brown seaweed extracts. They are rich in anti-oxidants and excellent fatty acid. They help to fight off free radicals, delay skin aging, lock in hydration and restore skin elasticity.
If you have applied other skin care products before using 'Multi-Protection Blooming Day Essence', you may see that there are crumbs on your face. It is because the skin care products you applied before the essence are not fully absorbed by the skin yet. The crumbs come from the mixture of the essence and other products.
'Multi-Protection Blooming Day Essence' contains a small quantity of Titanium dioxide powder for physical sun block purpose. Therefore, if there is other serum/lotion remaining on the face, crumbs might be created.
The correct way to use the day essence is to use it after cleansing and toning your face. Gently massage your face after you pat the toner on and make sure the toner is fully absorbed before applying the day essence. Apply several pea-sized day essence on your face. Use a beauty blender to spread evenly over the face. Your skin will bloom with radiance.
THE CHARITES understands that being a mother-to-be or a breastfeeding mother, you care so much about the ingredients used in cleansing and skincare products. It aligns with our original purpose on product research and development. We hope every one of you, regardless of your life stage or biological status, have a chance to use THE CHARITES's products. We are selective on the ingredients we use. We avoid using Sodium Lauryl Sulfate/Sodium Laureth Sulfate, Paraben, artificial coloring, chemical fragrance, and animal testing. Listening to your real skin needs, we aim to provide you with a clean beauty experience.
THE CHARITES uses pure botanical raw materials to satisfy the needs of moisturization and anti-aging. We refuse to add in those ingredients that pregnant women may have concerns of, such as Retinoic acid. For the fragrance of our products, we only allow a small amount of natural essential oil to get the smell. The amount is so low that pregnant women may not have to worry to much. If you still have concern, you may consult your gynecologist.
THE CHARITES only use plant-based extracts to produce our products. Under different circumstances, the growth of plants may have slight variations on their colors. We use the freshest batch of raw materials for production, so each batch of our products may look different due to different periods of plant extraction. However, the effectiveness of the product is the same.
Yes, you can. For 'Premium Anti-Wrinkle Refining Golden Serum', we suggest you to get 1-2 pumps of serum and scrub it between your palms until slight heat. Recover your face with both hands for a few seconds, and then use circular motion to massage your face from your chin, cheek, temples, to forehead. After that, you can use your ring fingertips to tap around your eyes gently, starting just below the inner part of your eyebrow and moving sideways and upward along the orbital bone that surrounds your eyes. The heat from your fingertips will help the serum penetrate into your skin.
Since the skin around your eyes is the thinnest on the body, and, as such, is super fragile and delicate. It also loses water faster than other areas on your face or body, making it more prone to dryness. That dryness can also make signs of aging, such as fine lines and wrinkles, more apparent. Hence, you have to apply gentle and pure skincare product around your eyes. 'Premium Anti-Wrinkle Refining Golden Serum' is your choice.
Note: For people who have excessive oil released from meibomian glands, you can avoid using oil-phrase skincare products on your eyelids, just use the serum below your eyes.
The glass bottles of 'Advanced Whitening Serum' and 'Premium Anti-Wrinkle Refining Golden Serum' are recyclable.
The plastic tube of 'Multi-Protection Blooming Day Essence' is made of LDPE, it is also recyclable.
The paper box is delicate, we suggest you to keep it and reuse it. You can use the box to store small items, such us keys, coins, jewelries, etc.
THE CHARITES always works hard to preserve our environment and ecological balance.
FAQ about Membership & Shopping
Please click 'Forget password' on the login page. You will be instructed how to get a new password.
Please click 'Member login', input your email and password to log into your account. Then, click 'Account details', you can amend your personal details and password there.
Based on the past experience, the order confirmation email might go into your trash/promotion email category. Please set up THE CHARITES email as non-trash email in your email account, then you will receive our confirmation emails or discount emails in the near future!
There may be uncompleted orders from your side. But after your orders are completed, the system will automatically update your membership level.
THE CHARITES will send out parcels at 10am on every business day. If your order was placed one business day before or placed before 10am of that business day, please notify us by email: service@the-charites.com before 10am on that business day for modification or cancellation.
If we have already sent out the parcel, customer needs to afford the extra delivery fee and handling fee himself/herself.
One order can only input one delivery address.
If you have to input more than one delivery addresses, please place your orders separately.
Please go to "My Account", inputting your email and password to log in your membership first. Then, click "Orders". Look for your order STATUS with the one "On hold", proceed to click "View" button, then you can continue your payment procedure.